Answers to Frequently Asked Questions & Rules:
Month to month membership:
- Month to month membership means you are making monthly payments. You may enroll in a 12 month or longer term OR you can choose an open ended (month to month) membership. Either way, these memberships are automatically renewed, so you don't get locked out of the gym for failure to renew. Conversely, you must submit a written request to cancel, to avoid ongoing payments.
The beneficial feature of month to month agreements is this: You are guaranteed continued club access without interruptions. And with a maintenance / rate lock fee, your monthly membership rate always remains the same. What this means is that you keep your same rate regardless of any future rate increases.
- 12 month agreements require 12 payments (usually your initial payment + 11 more) before the initial term (of 12 months) is complete. These agreements typically have a lower monthly payment because you have agreed to a specific term or time commitment. These agreements may be cancelled after the initial term of 12 months, with 30 day written notice to cancel, i.e. one more payment after you request a cancellation, assuming all previous dues and fees were paid. These agreements have an expiration date but will automatically renew to an open ended (month to month) agreement.
- Open ended agreements do not have an expiration date. These agreements typically give the member flexibility and freedom. These agreements typically require a 60 day written notice to cancel, i.e. one more payment after you request a cancellation, assuming all previous dues and fees were paid.
Pay in Full Membership:
- Pay in Full agreements have a specific end date. These agreements typically have a lower monthly payment because you have agreed to pay up front the total dues for a specific time frame. There is also a 0 enrollment fee. Because these agreements have an expiration date, you may be inconvenienced and locked out of the gym after your expiration date. These agreements are not automatically renewed. And you may be subject to a higher renewal rate.
---------------------------------------------------------------------------------------------------------------
Dear Member or Prospective Member,
Welcome to Horsham Fitness Club & Wellness Center™ (Open 24 Hours). We would like to take this opportunity to thank you for choosing us as your place to exercise and improve your health. It is our goal as the owners of your club to achieve your 100% satisfaction with our facilities and services.
As a 24-hour secure-access health club, Horsham Fitness Club & Wellness Center™ has a few different policies and procedures than a typical fitness club. Please read the information in this guide carefully. If you have any further questions, please call the club. We have worked very hard to select the right equipment, amenities, and service programs for you. However, we want you to know that if you ever have a question or complaint, or suggestion, please do not hesitate to let us know right away. Rest assured your comments will be answered or addressed as soon as possible.
Whatever your reasons for working out, we are confident that we can help you reach your fitness goals.
Yours in Health,
Horsham Fitness Club Staff
ANSWERS TO COMMON QUESTIONS
What does the membership include?
Membership means you are entitled to ACCESS to the Club and all classes for the months or time periods you have paid in advance to use. There are no refunds or credits for unused memberships. (Just like buying a car, Ford or Toyota will not credit you if you don't use the car.)
How do I pay for my membership?
When you decide on a membership package you may decide to use our Electronic Funds Transfer or pay in full. Many members feel the E.F.T. method is the most convenient. With E.F.T. you may chose to have your membership dues issued through your bank checking account or your credit card and your monthly dues will be automatically paid.
When does my EFT stop?
Your EFT will continue drafting after your initial membership term but only on a month-to-month basis. The reason for this is to protect your monthly rate from any current rate increases. You’ll also have continued 24-hour club access without interruptions.
Boot Camp info:
- Each series is 8 small group sessions. Each session is about 45 minutes. Horsham Fitness Club member participants will have full access to the gym during their series, inclusive of all cardio and strength equipment. (Non-members are not permitted to use other gym facilities, except locker rooms.)
- All series must be prepaid in advance to qualify for 8 classes for members = $124
Non-members (and members who do not prepay in advance) pay $168 for 8 sessions, or
$24 drop in fee if there is room.
- If you miss a class you can make up 1 in the next series. There are no refunds or credit for missed classes.
How do I set an appointment for my first workout?
We want you to get started properly by having a trainer set you up on your own program. Ask to be scheduled for a complimentary Fitness Orientation when you pick up your key tag at the club. This may be a group consultation depending on availability.
How do I work in on the club floor?
If you wish to share equipment with another member, simply ask, “May I work in?” When you take your turn, finish your set or exercise in a timely manner and then allow others to share. A common mistake is resting on equipment between sets. It doesn’t allow other members to share and slows down the pace of other’s workouts. To rest, remove yourself from the piece you are using and be aware that others may wish to use the piece you are using as well.
When do I know it’s my turn to use a piece of cardio equipment?
We recommend that you match your use to the time of day. The busiest times are usually in the early evening after 4:30 p.m.
If you would like to use a treadmill for a leisurely hour walk, we suggest you come a little earlier or later. There are no strict limits on time and no sign-up required, but we ask that members use a little common sense when setting your workout time. If you are waiting for a specific piece, simply let the person currently on the machine know that you wish to be next. As a courtesy, if you are a "walker" and not a "runner", please use the smaller treadmills. The runners cannot get a benefit from the smaller treadmills.
How do I get additional help when I want to use other equipment?
Every member is going to have a different set of goals, pace of workout, and so on. This is why we recommend setting an appointment with a trainer first before advancing your workout. You can schedule an appointment online or by calling the club or a Personal Trainer. We would be happy to give advice on proper exercise and technique. If you want a more personalized service, a Personal Trainer is the way to go.
What is expected of me while here at the club?
As a courtesy to other members, please wipe off equipment when finished. There are spray bottles and paper towels available. Please dispose of wipes properly when finished. Please return all weights and dumbbells to racks when finished. Our members appreciate not having to pick up after others.
Treat all members with respect and courtesy. Inappropriate behavior within the club will not be tolerated. If there is any equipment that is malfunctioning or needs adjustment, please do not use or try to repair it. Please let a staff member know or call the club.
Please be sure to put magazines back in the magazine rack when finished. Please turn off lights in tanning rooms when finished. Do not adjust any of the thermostats in the building. Do not touch or move the TVs.
..........................................................................................................................................................................
MEMBERSHIP GUIDELINES
CLUB USAGE............................................................................................3
GUEST POLICY.........................................................................................3
RESTROOMS AND SHOWER FACILITES.............................................3
DRESSING ROOMS...................................................................................3
STORAGE......................................................,,,,,,.......................................3
TANNING BEDS........................................................................................3
EQUIPMENT USAGE................................................................................4
AGE REQUIREMENTS.............................................................................4
ENTERTAINMENT SYSTEM...................................................................4
SAFETY AND SECURITY........................................................................4
SEVERE WEATHER..................................................................................5
INJURY & FIRST AID...............................................................................5
POWER OUTAGE......................................................................................5
FIRE.............................................................................................................6
PARKING AND BUILDING ACCESS......................................................6
PROPER ATTIRE AND HYGIENE...........................................................6
LOST OR STOLEN ITEMS........................................................................6
TOBACCO FREE AREA............................................................................6
NETWORKING AND POSTING...............................................................6
VENDING....................................................................................................6
ABOUT YOUR MEMBERSHIP 7
MANAGEMENT SERVICES..........................................................7
MEMBERSHIP PAYMENTS......................................................................7
FREEZING TIME.........................................................................................7
CANCELING YOUR MEMBERSHIP........................................................8
STATE-OF-THE-ART EQUIPMENT 10
CARDIOVASCULAR EQUIPMENT........................................................10
STRENGTH EQUIPMENT........................................................................11
FREE WEIGHTS........................................................................................11
PERSONAL TRAINING & NUTRITION 12
FITNESS CONSULTATION.....................................................................12
PERSONAL TRAINING............................................................................12
CLUB USAGE
As a member of Horsham Fitness, you may use the club 24-hours a day, 365 days a year. There is no limit on how often you use the club. Please secure your membership card at all times. There is a $5 fee to replace lost or damaged cards.
GUEST POLICY
If you are interested in bringing a guest to use the club, please call or visit the club to obtain a guest pass for use during staffed hours, and sign our Daily Guest book. You should not bring guests at night. We reserve the right to charge you for guests who are not approved by our staff. Only members with membership access cards are allowed to use the facility. Any member giving access to a non-member or expired member will automatically be charged $489 for each guest use of the club.
RESTROOMS AND SHOWER FACILITES
There are men’s and women’s restrooms with showers located in the club. Shower soap, and a blow dryer (ladies room) are provided. Members are required to bring their own amenities (such as towels, makeup, hairspray, etc.) to the club each time when using the facilities. Do not leave your personal belongings in the bathroom/shower facilities after you are finished. Please use a respectable amount of time when showering, as other members may need to use the facilities as well. Please leave the restrooms in good condition for the next person. Be sure to lock the doors on these rooms when using them.
We reserve the right to expel people from the club who do not wash their hands after going to the bathroom.
DRESSING ROOMS
Please leave the dressing rooms in good condition for the next person. Do not leave your personal belongings in the dressing rooms after you are finished. Be sure to lock the doors on these rooms when using them.
STORAGE
Storage cubicles are provided for you to store your gym bag or other personal belongings while in the club. A rack with hangars is available for the items that need to be hung up. Do not leave your personal belongings in the cubicles or on the hangars when you leave the club. PLEASE BRING A LOCK IF YOU USE THE LOCKERS. YOU ARE RESPONSIBLE TO LOCK YOUR VALUABLES. THE CLUB CANNOT BE RESPONSIBLE FOR LOST OR STOLEN ITEMS UNDER ANY CIRCUMSTANCE.
TANNING BEDS
Tanning beds are not available 24 hours a day, but only during staffed hours. You may only tan once a day. Eye protection is required when in the tanning bed and members are required to have their own. Eye goggles are sold in the vending area. Do not leave your personal belongings in the tanning rooms after you are finished. Please clean the tanning beds before and after use. Be sure to leave the tanning rooms in good condition for the next person. Be sure to lock the doors on these rooms when using them.
Tanning is available to members only. If you do not have unlimited tanning added to your membership, you may still tan for $10 per session. If your monthly membership dues are paid through automatic draft from your checking/savings account or charged to your credit card, then your tanning bed charge will be automatically added to your next billing. If you have paid your membership in full and added tanning, you may tan. You may also pay in the office for a tanning session during staffed hours.
EQUIPMENT USAGE
A complimentary Fitness Orientation is available when you sign up in order to start you on a basic fitness program and instruct you on the proper usage of the equipment. When using free weights, be sure to use a spotter. Please return all free weights to racks when finished. Gym Wipes are provided for cleaning pads after you are finished with equipment. During busy times, please allow others to work-in with you on equipment.
ENTERTAINMENT SYSTEM
You may listen to any of the television systems with a personal stereo system by tuning into the FM frequency listed below the television. The volume is disabled on the televisions and can only be heard with an FM radio. There is a first come, first serve basis with regards to what channel the televisions are tuned. Please respect each member’s right to watch their programming. DO NOT physically move any of the televisions. Remote control are on the table.
SAFETY AND SECURITY
Horsham Fitness Club and the surrounding premises are under 24-hour recorded video surveillance. This video system is used for security purposes only in the event of a crime. The surveillance system does not protect you from harm in or on the building premises. You must use caution when entering or leaving the building. A 911 courtesy telephone is located in front of the treadmill area. Individuals with health problems should never exercise alone.
For liability reasons and for your own security, do not admit ANY individual who does not possess a membership card, or those who are denied access to Horsham 24 Hour Fitness (even if they have a membership card). Non-members wishing to view the club need to make an appointment with a membership advisor before entering. Please respect this policy.
Use the courtesy telephone if you feel threatened or witness suspicious activity. You agree to not let anyone in the club for any reason other than uniformed emergency personnel. Do not allow another person to enter the club with you at the same time you enter (only one person may enter per card scan). Do not allow anyone else (including family members) to use your key card, or scan anyone in, or open the door to allow someone else in. Please make sure the door is completely closed when you enter/leave the facility. Failure to comply with the Horsham 24 Hour Fitness security policies could put yourself or others at risk for injury or harm, and could result in you losing your membership privileges.
SEVERE WEATHER
In case of tornado warning or high straight line winds, please go to the hall by the restrooms. Do not attempt to leave the building until the all clear has been issued from the NWS. Do not stay in the open part of the building where you will be unprotected from possible broken glass.
INJURY & FIRST AID
In the event that you or another individual becomes injured, you have several options:
For minor injuries, (cuts, abrasions, etc.) a first aid kit is located in the cubicle next to the office.
For serious injuries that need medical treatment dial 911 from the courtesy phone.
Report any and all injuries (no matter how minor) to the club by calling 215 443 8510 and leaving a message (if after hours). A club representative will follow-up with you in 24 hours.
POWER OUTAGE
In the event of a power outage, there are emergency lights that will light. The door to the club has a fail safe latch which will allow you to exit the club without power to the door strike. You will not be able to enter the club during unstaffed hours if there is a power outage.
FIRE
In the event of a fire or if you smell or see smoke, exit the building immediately. Call 911 immediately from a cell phone or business nearby. Do not stay in the building.
PARKING AND BUILDING ACCESS
You may park IN ANY DESIGNATED PARKING SPOT on the building property. There is no parking on the grass or sidewalks.
Please use caution in the parking lots and common sidewalks.
PROPER ATTIRE AND HYGIENE
Wearing exercise clothing such as shorts, sweats, tank-tops, and athletic shoes will help to make your workout more enjoyable. Please do not wear blue jeans or other clothing that has external metal parts and rigid seaming since this can cause damage to the upholstery on the equipment. Shirts and shoes must be worn at all times in the facility. For your safety, street shoes, open toed sandals, flip flops, boots, and excessive jewelry are not permitted. Clean workout clothing is required. Please avoid heavy perfume or cologne. Your clothing should be kept to a modest style since both men and women use the club. Please be considerate of others.
LOST OR STOLEN ITEMS
Horsham Fitness Club is not responsible for lost or stolen items. If you feel you have left something in error, please notify the club and we will be happy to look for you. Valuables are best left in your locked automobile or not brought to the club at all. If you find a lost article, please hand it to one of our staff.
TOBACCO FREE AREA
Horsham Fitness helps promote healthy lifestyles; There is NO using of tobacco products, cigarettes, cigars, pipe, chewing tobacco, or snuff in the building
THERE IS NO CHEWING GUM ALLOWED IN THE CLUB !!!!!!!!!!!
NETWORKING AND POSTING
A community bulletin board is provided for all members to use to post their event flyers, job opportunities, garage sales, etc. Please keep all ads to 4”x6” or smaller. It is an excellent way to meet new business contacts or friends through networking. Horsham 24 Hour Fitness reserves the right to deny member postings for any reason. There are business cards holders below the bulletin board for members to put their own business cards. Event advertising or business cards that are from someone other than a member are not allowed. HOrsham Fitness reserves the right to take down any posted materials without cause.
ABOUT YOUR MEMBERSHIP
ABC MANAGEMENT SERVICES
ABC Management is the billing company Horsham 24 Hour Fitness uses to service our memberships. Changes to your account may also be made in the office during staffed hours. If there is ever any problem with your credit card or monthly payment we will try to call you before there is any action by the management company. Some people accidentally max out their credit cards, or the card reaches the expiration date without you realizing it. These situations are easily remedied with just a phone call to Horsham 24 Hour Fitness Club staff.
MEMBERSHIP PAYMENTS & LATE FEES
Memberships not paid in advance must be on Electronic Funds Transfer (EFT). This helps keep our costs lower, and facilitates your access to the club without missing payments in the mail or incurring late fees. Payments processed more than 3 days past the due date will be charged a late fee per month they are late..
Your membership agreement allows ABC Financial to collect a late fee and surcharges for any late payment, no matter the reason. The late fees do NOT go to the club, but to ABC as part of the process of administering your account.
Returned checks and returned draft attempts will be charged a $29 return fee. This is in addition to your late fee. Please keep your credit card and bank account information up-to-date to avoid these charges. When new credit cards are issued with new expiration dates, you need to notify the club or ABC so your next payment can be processed on time.
FREEZING TIME
You may freeze time on your membership for medical reasons or a work related absence. We can only freeze the membership for 1-month to 3-months at a time. We may ask for documentation to verify your situation. Freezing time on your membership freezes your membership payments only if paying monthly. Time cannot be frozen for family memberships unless it is frozen for both members. Time will be credited to the end of your membership’s original term when you resume usage of the club. Freezing time for more than 3 months in a 12 month period can only be done for medical reasons and requires a doctor’s written statement that your use of Horsham Fitness facilities and services would impair your health. If you freeze your membership fro exapmle for 2 months, you will add 2 months of payment to complete your term.
CANCELING YOUR MEMBERSHIP
Your membership may only be canceled in accordance with your membership agreement. When canceling your membership, you must provide a written notice, preferably by certified letter. We cannot take phone messages or e-mail communication as your notice. You must provide your signature for us or ABC Financial to cancel the membership. If you need to cancel due to relocation, we will cancel your membership with proof of your new residence (i.e., a current phone bill or utility bill with your name on it) according to the terms of your agreement. We cannot accept correspondence from employers or family members as proof of your new residence. The cancellation process may require a 30 or 60 day notice. You are liable for any payments within the pending time period after we receive the proper documentation, and for cancellation fees in accordance with your agreement.
There is no cancellation allowed with a term contract, unless it is paid off in advance or until after the initial term is complete and fully paid for.
You cannot cancel a contract that has a balance, no exceptions.
You cannot cancel a contract that is currently frozen. You must reactivate your membership and then cancel according to the terms of the agreement.
Please refer to your original membership agreement for details regarding cancellation, or call ABC Management Services or the club if you should need assistance.
EQUIPMENT
Our club has many different types of equipment to help you achieve your fitness goals. Please ask if you are unsure how a piece of equipment works. Here is a general list of reminders about the equipment here at the club.
CARDIOVASCULAR EQUIPMENT
Treadmills - Treadmills allow you to walk or run in place using a belt driven by an internal motor. Before beginning a workout on a treadmill:
Make sure the treadmill belt is stationary.
Make sure to tie your shoes, secure personal stereos, and dangling jewelry.
Make sure treadmill is plugged into wall and the display is lit.
When finished, be sure to let belt come to a complete rest before dismounting.
NEVER attempt to mount or dismount a treadmill with the belt running.
Bikes – The electronic displays for the bikes (both upright and recumbent) work when you begin to pedal. Before beginning a workout on a bike:
Adjust your seat before beginning.
Use the foot straps to prevent slipping.
Make sure to tie your shoes, secure personal stereos, and dangling jewelry.
Elliptical Cross trainers - The electronic displays for elliptical trainers work when you begin to pedal. Before beginning a workout on an elliptical trainer:
Make sure to tie your shoes, secure personal stereos, and dangling jewelry.
Keep both feet on pedals while using.
Make sure pedals come to a complete stop before dismounting.
STRENGTH EQUIPMENT
All strength equipment is designed to perform 1 or 2 basic movements (i.e. pec deck and rear delt). Before beginning a workout with our strength equipment:
Adjust your seat to the appropriate level.
Adjust the weights to your appropriate level.
Secure all loose clothing, personal stereos, and dangling jewelry.
Abide by all posted cautions and warnings on equipment.
Keep hands and feet away from weight stacks, moving parts, and cables while in motion.
Use appropriate hand and foot grips.
NEVER sacrifice proper form to lift more weight.
Never use equipment that appears to be malfunctioning.
Do not try to adjust or modify the equipment with additional weight, cables, or the like.
Do not bang or drop the weight stacks.
FREE WEIGHTS
Free weights are designed to give you total range of motion in a movement. Free weights include the dumbbells, barbells, weight plates, and racks. Before beginning a workout with our free weights:
Secure all loose clothing, personal stereos, and dangling jewelry.
Adjust the weights to your appropriate level.
Abide by all posted cautions and warning on equipment.
NEVER sacrifice proper form to lift more weight.
Never use equipment that appears to be malfunctioning.
Always lift with a spotter (someone who is able to assist you with the weight). If you are lifting alone and during non-staffed hours, never try to lift weight on a bench that you can not lift.
NEVER drop or throw weights. Use appropriate bar racks and standards.
Always replace weights when finished. Weights on the floor present a tripping hazard.
Resistance Equipment—Resistance training is the type of exercise you need to help maintain or build lean muscle tissue where body fat is burned for energy.
Do not slam or bang weights. If you are slamming weight stacks, you are using momentum to lift the weight. This is a sign that you are trying to lift more weight than you can handle. Reduce the amount of weight and do a controlled lift, making the isolated muscle do the work.
PERSONAL TRAINING & NUTRITION
Ask yourself these questions:
Are you not seeing real, measurable results every 2-3 weeks?
Are you inconsistent with exercise throughout the year?
Do you find it hard to stay focused on your goals and workout?
Are you unsure about what foods to eat to meet your goals?
Do you lack support from your family and friends who don’t share the same goals?
If you answered “yes” to one or more of these questions, then we have your answers. Most people would like to make changes in how they eat, the type of workout they do, and in the lifestyle they lead that keeps them from being in the shape they desire. The problem is where to start. There is so much information—and misinformation— out there that it is hard to know where to start. Horsham 24 Hour Fitness provides access to necessary tools to assist you in achieving your individual health and fitness goals.
FITNESS CONSULTATION
Have you ever heard the saying, “it takes 21 days to make a habit?” Well, our Fitness Consultation is the perfect 1st step to helping make exercise a habit.
Our goal is that you now make regular exercise a part of your lifestyle. Here is what the Fitness Consultation includes:
Personalized fitness orientation with a fitness instructor
Explanation and demonstration of basic exercise principles
Basic exercise program designed to be quick, safe, and effective
Your complementary session is scheduled when you enroll in the club. This is a great opportunity to get started on the right track for new healthy lifestyle.
PERSONAL TRAINING
Our trainers are nationally certified. 2 of our trainers have over 30 years of experience. No other gym has this level of experienced trainers.
They will help you set clear cut goals that work for you and develop an exercise plan to transform and change your body to meet your goals. Our trainers will provide the motivation, accountability, and education you need to get you going and keep you on track. Call a trainer today to take the first step to a new you.